FAQ

WHAT Is the community crisis center?

Pathways Community Crisis Center of Southwest Idaho (PCCCSI) provides timely de-escalation, early intervention and client stabilization to prevent the need for higher levels of care.
PCCCSI has two living areas separated by male and female, and provide a safe environment that facilitates relationships with the staff to build support networks and connectivity to community resources. 

how long can a person stay?

PCCCSI is designed to provide a safe place to de-escalate crises, offer early intervention and provide client stabilization. Our client can stay up to 23 hours, 59 minutes, and 59 seconds. A person has the option to stay or leave at any time. If additional care is needed, staff can connect clients to appropriate resources within the community.

What are your hours of operation?

PCCCSI provides Short-Term, Crisis-Focused Intervention and treatment to people who are in behavioral health crisis 24 hours a day, 7 days a week. 

What services are provided?

Clients have immediate access to licensed professional counselors, nurses, peer specialists, and referral assistance for a broad range of other community services as needed. This provides the community a less restrictive, less costly alternative to hospitalization or even, in some cases, incarceration.

What should a person bring to the community crisis center?

PCCCSI provides toiletries, linens, towels, hygienic products, food and clothing. If bringing in medication, please have the up to date prescription bottle with person's name. Due to limited space,  a person may bring 1 bag of clothing and personal items. All items are checked in and inventoried by Security.

Is there parking?

Yes. A person can leave their vehicle in our parking lot overnight. PCCCSI also has a bike rack outside. Security will routinely patrol the facility to ensure the safety of our clients and staff.

Are you near a bus stop?

PCCCSI is located across the street from the Boise Towne Square Mall, and takes approximately 7 minutes to walk from the bus stop to our facility. Need to know the route? Click here!

Do you serve only Boise residents?

We serve any adult person regardless of residential location, race, gender, immigration status, etc.

Can I be ADMITTED for shelter needs?

Unfortunately, we do not provide shelter for those who need a place to stay. However, we can provide limited case management and/or transportation to a shelter.